Incoming loads may be rejected or assessed a handling charge for the following reasons:

1. Incoming loads of paper or mixed containers with any quantity of hazardous, radioactive or infectious waste and/or loads containing in excess of 10% non-recyclable materials.
2. Incoming loads of paper will be rejected if they have excessive food, glass, ceramic or metal contamination, or contain greater than 10% non-recyclables.
3. Incoming loads (usually paper) will be rejected if they are excessively wet or frozen.
4. Incoming loads of mixed containers will be rejected or assessed a "Lost Revenue Charge" when found to contain excessive amounts of broken glass, determined visually and by the weight of the recyclable material in the load.
5. Incoming loads of mixed containers may be rejected or a charge may be assessed for the presence of other contaminants in excess of 10%, such as scrap metal, non-recyclable glass, food waste, plastic wrap and packaging, etc.
6. If all or part of a contaminated load is tipped at the MRF, in-plant handling and disposal charges will be assessed for all contaminants removed and disposed from the incoming load. If the load is rejected, the municipality is responsible for the costs of reloading and disposal.